Refund Policy

    Thank you for shopping at Biubiuvogue.

    If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

    Interpretation and Definitions

    Interpretation
    The words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

    Definitions
    For the purposes of this Return and Refund Policy:

      • Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to TJJL Trade Ltd., 63 Silver Star Blvd Unit C9, Scarborough, ON, M1V 5E5.
      • Goods refer to the items offered for sale on the Service.
      • Orders mean a request by you to purchase Goods from us.
      • Service refers to the Website.
      • Website refers to Biubiuvogue, accessible from https://biubiuvogue.com/.
      • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation Rights

    You are entitled to cancel your Order within 14 days without giving any reason for doing so.

    The deadline for cancelling an Order is 14 days from the date on which you received the Goods, or from the date on which a third party you have appointed (who is not the carrier) takes possession of the product delivered.

    To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

    We will reimburse you no later than 14 days from the day we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please ensure that:

      • The Goods were purchased in the last 14 days.
      • The Goods are in the original packaging.

    The following Goods cannot be returned:

      • The supply of Goods made to your specifications or clearly personalized.
      • The supply of Goods which, by their nature, are not suitable to be returned, deteriorate rapidly, or where the expiry date has passed.
      • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
      • The supply of Goods which, after delivery, are inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

    Damaged or Defective Items

    We sincerely apologize for the inconvenience of receiving a damaged or defective item. While such instances are rare, we take product quality very seriously and are committed to addressing any issues promptly.

    To facilitate a full replacement at no cost, we kindly request that you provide photographs of the damaged product. This information will help us ensure that we rectify the situation effectively and prevent similar occurrences in the future.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

    63 Silver Star Blvd Unit C9, Scarborough, ON, M1V 5E5.

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

    If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    Shopping Cart
    Select your currency
    CAD Canadian dollar